Shipping, Returns and Exchanges Policy
At Centaurus Western, we are committed to providing high quality products and exceptional service. Our shipping, returns and exchange policy is designed to ensure your satisfaction:
Shipments:
- We ship throughout the Mexican Republic.
- Estimated delivery time is 10-15 business days depending on location.
- Shipping costs are calculated at checkout.
Returns for Defect or Damage:
- You have 7 calendar days from the date of delivery to request a return if the product has any defect or damage.
- We will provide a return guide at no additional cost.
- It is important to package the product securely for return shipping.
- Once the product has been received and evaluated, we will process the refund to the original payment method.
Changes for Size, Model or Color:
- You have 7 calendar days after delivery to request an exchange.
- Two shipping guides will be provided: one for the return and one for the new product. These will have an additional cost.
- Be sure to pack the product properly to avoid damage during shipping.
Exchange or Return Request Process:
Send an email to contacto@centauruswestern.com with the following information:
- Order number
- Photographs of the products to be returned (including photos of the damage, if applicable)
- Details of the desired model in case of change
Additional Information:
- This policy applies only to orders within Mexico.
- No international changes or returns are made.
- All exchange and/or return processes will be evaluated by our team.
Store Location:
Centaurus Western
Polar #131 local 4
Col. Conjunto estrella, CP 37266
Leon, Guanajuato, Mexico
For any questions or clarifications, please contact us at contacto@centauruswestern.com
At Centaurus Western, your satisfaction is our priority.
Thank you for choosing us for your western style.