Original leather cowboy boot model Terra

At Centaurus Western, we are committed to providing high quality products and exceptional service. Our shipping, returns and exchange policy is designed to ensure your satisfaction.

At Centaurus Western, we are committed to providing high quality products and exceptional service. Our shipping, returns and exchange policy is designed to ensure your satisfaction:

Shipments:

• We ship throughout the Mexican Republic.
• Estimated delivery time is 10-15 business days depending on location.
• Shipping costs are calculated at checkout.

Returns for Defect or Damage:

• You have 7 calendar days from the date of delivery to request a return if the product has any defect or damage.
• We will provide a return guide at no additional cost.
• It is important to package the product securely for return shipping.
• Once the product has been received and evaluated, we will process the refund to the original payment method.

Changes for Size, Model or Color:

• You have 7 calendar days after delivery to request an exchange.
• Two shipping guides will be provided: one for the return and one for the new product. These will have an additional cost.
• Be sure to pack the product properly to avoid damage during shipping.

Exchange or Return Request Process:

Send an email to contacto@centauruswestern.com with the following information:

1. Order number
2. Photographs of the products to be returned (including photos of the damage, if applicable)
3. Details of the desired model in case of change

Additional Information:

• This policy applies only to orders within Mexico.
• No international changes or returns are made.
• All exchange and/or return processes will be evaluated by our team.

Store Location:

Centaurus Western

Polar #131 local 4

Col. Conjunto estrella, CP 37266

Leon, Guanajuato, Mexico

For any questions or clarifications, please contact us at contacto@centauruswestern.com

At Centaurus Western, your satisfaction is our priority.

Thank you for choosing us for your western style.

SYes, we guarantee the complete security of our international shipments. For orders destined for the United States, the approximate delivery time is between 10 and 20 business days, depending on the specific location and customs processes.

Once your order is shipped, you will receive an email with the guide number and tracking number so you can track the package at all times.

We offer secure payment gateways such as Paypal, Mercado Pago, cash payment through Mercado Pago and Conekta, as well as bank transfers.

At Centaurus Western, we strive to provide you with the best shopping experience. All of our payment methods are backed by state-of-the-art security systems to protect your information.